Clinic Context — Terms of Service
Published September 23, 2026. These Terms take effect for each Customer when that Customer signs up.
These Terms contain a CAD $100 aggregate limit on damages, subject to mandatory legal exceptions. They also explain automatic monthly renewal, cancellation, and deletion of website content. Please read them before accepting.
1. Who we are and who may use the Services
Clinic Context is operated by Wise Guys Technologies Inc., 4388 Rue Saint-Denis Suite 200 #622, Montreal, QC H2J 2L1, Canada ("we", "us", or "our"). These Terms govern the Clinic Context platform and its website analysis, migration, editing, monitoring, and hosting services (the "Services").
The Services are offered exclusively for the business or professional activities of clinics and healthcare businesses worldwide, wherever their use is lawful. They are not offered for personal or household use. "Customer" or "you" means the business or professional purchasing or using the Services. A person accepting on its behalf must be of legal age and authorized to bind it. You are responsible for your authorized users' use of the Services.
A separate agreement signed by us and the Customer takes precedence to the extent it expressly conflicts with these Terms. Mandatory applicable law always takes precedence.
2. Accounts and security
Provide accurate account and contact information and keep it current. Protect your credentials, give access only to authorized people, and promptly report suspected unauthorized access through our support channel. Do not submit passwords, private keys, or credentials for other services through ordinary messages or website content.
You are responsible for activities you authorize through your account. This does not make you responsible for a security failure attributable to us or remove our own obligations.
3. Healthcare use and prohibited activities
Websites managed or hosted through the Services must concern lawful healthcare services and related professional information or patient education. You must hold the permissions and professional qualifications required for the services you advertise in each relevant jurisdiction.
You must not use the Services to publish, distribute, facilitate, or promote:
- Hate speech, threats, harassment, or content inciting violence or unlawful discrimination.
- Pornography, sexual exploitation, or sexual content involving minors. Legitimate, lawful medical anatomy and sexual-health education are permitted when presented for a healthcare or educational purpose.
- Illegal activities, unlawful healthcare services, fraud, scams, impersonation, or deceptive professional or medical claims.
- Content that infringes intellectual property, confidentiality, privacy, or other rights.
- Malware, phishing, spam, unauthorized access, disruption of systems, or circumvention of security or usage restrictions.
You must not misrepresent your affiliation with a clinic or professional. Report suspected violations using the available support channel or by writing to our business address. Privacy-related reports may be sent to privacy@clinicontext.com.
4. Patient information is prohibited
The Services are for public healthcare websites and business administration, not patient care, medical records, patient intake, or emergency communications.
Do not upload, enter, import, publish, or otherwise transmit patient information through the Services, including support messages, attachments, AI prompts, website content, or forms. This includes identifiable patient details, appointment requests identifying a patient, medical histories, diagnoses, treatment information, prescriptions, insurance information, and identifiable patient testimonials or images. Publication elsewhere does not make patient information acceptable here.
Before importing a website, remove or exclude prohibited information. Do not configure forms or integrations to collect patient information through our infrastructure. Where your website links to a separate patient booking or care service, that service must handle patient information independently under its own appropriate arrangements.
If patient information is submitted accidentally, notify our Privacy Officer at privacy@clinicontext.com without including the patient information in your initial message. We may restrict access and remove the information, while preserving only what applicable law requires. This prohibition does not remove our legal obligations if we receive such information.
5. Your content and publication authority
You retain your rights in content you provide. You grant us a non-exclusive licence to copy, store, process, adapt, and transmit that content as needed to provide, secure, and support the Services, carry out your instructions, and fulfil legal obligations. This includes using service providers and AI tools for requested features and displaying content you authorize for publication. You also authorize us to use permitted website content to develop and train Clinic Context's own AI systems, subject to applicable privacy law and the Privacy Policy. Do not submit patient information or content you are not authorized to provide for this purpose. The licence continues after termination only to the limited extent needed for the deletion and lawful retention described below.
You must have the rights to the text, images, logos, fonts, professional profiles, and other materials you submit or import. Requesting analysis of a public website does not establish a right to copy, modify, or host it.
You are responsible for approving content and changes before publication, including medical claims, credentials, prices, translations, privacy notices, and tracking settings. Public websites and reports designated as public or shareable may be accessible to others. Do not use them for confidential material.
Our software, platform design, and other materials remain owned by us or our licensors. Your subscription gives you a limited right to use them as part of the Services, not ownership of them. Third-party material remains subject to its own rights and licence terms.
6. AI, reports, and external services
AI-generated content, analyses, scores, and recommendations may be incomplete, inaccurate, or outdated. They are assistance for your review, not medical or legal advice, a compliance certification, or a guarantee of results. You must verify them before relying on or publishing them.
We do not guarantee search rankings, recommendations by AI systems, traffic, patient enquiries, or revenue. External search engines, AI platforms, registrars, networks, and other providers operate independently. Integrations may change or become unavailable. You remain responsible for your separate agreements with providers you choose.
7. Monthly subscriptions and payment
Paid subscriptions are billed monthly in advance at the price and in the currency disclosed when you subscribe, with applicable taxes disclosed at checkout. A paid subscription renews automatically for successive monthly periods until cancelled. You authorize the disclosed recurring charges through the payment method you provide.
A preview, demonstration, or displayed price alone does not authorize a charge. Billing starts only after you complete an actual subscription purchase.
We will give at least 30 days' advance notice of a price increase, which will apply no earlier than the next renewal after that notice period. You may cancel before it takes effect. If payment fails, we may suspend service after notifying you and allowing a reasonable opportunity to correct the failure, subject to applicable law.
8. Cancellation and refunds
You may cancel renewal at any time through the billing settings in your account, which open the Stripe billing portal. A cancellation received before the next renewal stops that renewal immediately. Your existing paid service continues until the end of the current paid subscription period, unless suspension or earlier termination under these Terms applies.
There are no refunds or prorated credits for unused time following your cancellation, except where required by law or expressly agreed by us. This does not exclude a mandatory remedy for our breach. Cancelling renewal does not erase amounts properly owed for earlier periods.
9. End of service, retrieval, and deletion
Retrieve or copy any website content you wish to keep before your paid subscription period ends. Hosting and access to the affected website content end at that time. There is no additional customer retrieval period and no promise of restoration afterward. You remain responsible for arranging replacement hosting and any necessary domain changes before expiry.
We begin deletion after the paid period ends and complete deletion of the affected website content, uploads, and revisions from active systems within 90 days after that end date. Residual backup copies also expire within 90 days after the same end date. Backup copies remain protected with restricted access and are not used for ordinary business purposes. Disaster recovery must not reactivate content already scheduled for deletion; applicable deletions are reapplied.
These periods do not extend access. If you have other active subscriptions, only the ended service's content is affected; records needed for continuing services remain subject to the Privacy Policy.
We may retain limited records required by law or necessary to establish, exercise, or defend legal claims, only for the applicable purpose and period. This is not permission to retain all website content indefinitely. We cannot erase copies held independently by you, website visitors, search engines, or other third parties outside our control.
10. Availability and backups
We will use reasonable care in providing the Services. Unless a separate signed service-level agreement states otherwise, we do not promise uninterrupted availability, error-free operation, a particular recovery time, or recovery of every file. Maintenance, security incidents, network failures, and provider outages may interrupt the Services. We will use reasonable efforts to address interruptions within our control.
Keep independent copies of important website content. Operational backups are not a customer archival or restoration service. This allocation of responsibilities does not excuse a failure to meet our express commitments or mandatory legal obligations. The Services must not be relied on for emergency or patient-care availability.
11. Suspension and termination
We may restrict content or suspend affected Services when reasonably necessary to address a material breach, prohibited content, a credible security threat, a legal requirement, or nonpayment. We will ordinarily explain the reason and provide a reasonable opportunity to remedy a remediable breach. Immediate action may be taken where delay would create a material risk or where notice is legally prohibited.
We may terminate for an unremedied material breach or another serious reason permitted by law. We will not use this clause to claim an unrestricted right to end a paid service without cause. Where lawful and safe, we will explain retrieval arrangements and the applicable deletion date. Any mandatory refund, notice, or compensation rights remain unaffected.
12. Excluded losses and CAD $100 damages cap
The following exclusions and cap are subject to every exception in section 13.
To the extent permitted by law, we are not liable for indirect or consequential losses, including lost profits, revenue, or business opportunities to the extent those losses are indirect or consequential.
Wise Guys Technologies Inc.'s total aggregate liability to the Customer for damages arising out of or relating to these Terms or the Services will not exceed CAD $100. This is one combined limit for all claims under the agreement, including claims during and after its term, not a separate limit per incident, website, subscription month, or claim. It applies regardless of the legal basis of the claim to the extent permitted by law.
Any recoverable direct damages resulting from service interruptions, loss or corruption of data, or restoration costs fall within that aggregate cap. The cap is not a promised payment, an automatic refund, or a penalty. It does not itself eliminate a right to seek a non-monetary remedy.
13. Mandatory exceptions
Nothing in these Terms excludes or limits liability for material injury caused by our intentional or gross fault, for bodily or moral injury, or for any other liability that applicable law does not permit us to exclude or limit. These exceptions apply to all exclusions, disclaimers, and limitations in these Terms.
These Terms do not bind a regulator, limit a regulator's statutory powers or penalties, or waive the independent rights of people who are not parties to this agreement. No term removes our mandatory privacy, security, or incident-notification obligations.
14. Complaints, governing law, and disputes
These Terms are governed by the laws of Québec and the federal laws of Canada applicable there, subject to mandatory applicable law.
Either party may give written notice describing a dispute and the resolution sought. Notices to us may be sent to our business address above, addressed to "Clinic Context — Legal Notices". Privacy complaints may also be sent to privacy@clinicontext.com. We may send notices to the Customer's account contact address.
The parties will attempt in good faith to resolve a notified dispute for 30 days after receipt. This does not prevent urgent relief, a filing needed to preserve a right or meet a deadline, or a complaint to a regulator. It does not automatically suspend any legal limitation period. Mediation may be used by mutual agreement.
To the extent permitted by applicable law, the parties submit disputes arising out of or relating to these Terms or the Services to the exclusive jurisdiction of the competent courts in the judicial district of Montréal, Québec. Mandatory rules concerning jurisdiction, including rules applicable to contracts of adhesion, prevail. This clause does not restrict access to a competent regulator or override a right that cannot lawfully be waived.
15. Changes and language
We will provide advance notice of material changes to these Terms, normally at least 30 days, explaining the changes and effective date. Material changes will not apply retroactively to an existing dispute. We will obtain renewed acceptance where required. You may cancel renewal before changes take effect. Changes required urgently by law or security needs may take effect sooner to the extent permitted by law, with notice as soon as reasonably possible.
French and English versions are available. Where Québec language law applies, the French version will be provided or made available through the legally required process before a Customer expressly elects to be bound by an English version. Nothing here deems that election to have occurred or overrides mandatory language rights.
16. General provisions and contact
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion is not a general waiver. Provisions concerning accrued payments, intellectual property, limited lawful retention, liability, and disputes continue after termination to the extent relevant.
Our Privacy Policy explains personal-information handling. Accepting these Terms is not blanket consent to optional marketing or unrelated uses of personal information.
Wise Guys Technologies Inc.
4388 Rue Saint-Denis Suite 200 #622
Montreal, QC H2J 2L1, Canada
Privacy Officer: privacy@clinicontext.com